People-Based Marketing Data Management Platforms | MarTech Series https://martechseries.com/category/analytics/people-based-marketing/ Marketing Technology Insights Tue, 01 Oct 2024 06:43:32 +0000 en-US hourly 1 https://wordpress.org/?v=6.8.5 https://martechseries.com/wp-content/uploads/2024/09/cropped-martech_series_logo-1-4-32x32.png People-Based Marketing Data Management Platforms | MarTech Series https://martechseries.com/category/analytics/people-based-marketing/ 32 32 VistaPrint Taps impact.com to Power New Creator Platform and Scale Influencer Partnerships with Small Business Owners and Consumers https://martechseries.com/social/influencer-marketing/vistaprint-taps-impact-com-to-power-new-creator-platform-and-scale-influencer-partnerships-with-small-business-owners-and-consumers/ Tue, 01 Oct 2024 06:43:32 +0000 https://martechseries.com/?p=366501 New creator platform will streamline relationships and communications with influencers, simplify campaign management, and provide flexible payment options to creators

impact.com, the world’s leading partnership management platform, announced it will power the creator technology for VistaPrint to streamline direct relationships with creators and influencers. The program will provide access to valuable performance insights, and enable VistaPrint to connect with new audiences who increasingly turn to creators for trusted reviews and recommendations before making a purchase.

For more than 20 years, VistaPrint has helped small business owners create custom designs and professional marketing, including business cards, signage, promotional products and logos. Together, VistaPrint and impact.com will focus on expanding reach, awareness, and building stronger relationships within the small business community by partnering with creators whose content and audience align with the brand’s values. VistaPrint has also tapped impact.com to help streamline and scale partnerships for its consumer business, which includes personalized photo gifts, invitations and stationery.

With impact.com’s fully integrated influencer and creator partnership management platform, impact.com/creator, VistaPrint can now easily find and partner with influencers, and manage campaigns all in one platform. This eliminates the need to manually create briefs for individual creators, and provides flexible and streamlined payment options, including bonus incentives to their influencers.

“The creator economy is growing at breakneck speed, as brands recognize how critical creators are to their success, and their ability to engage with modern consumers of all ages,” said impact.com CEO, David A. Yovanno. “Working with the impact.com/creator platform, brands like VistaPrint can establish trusted, long-term relationships with their customers, through partnering with the creators and influencers consumers look to for advice before making purchasing decisions. VistaPrint is a valuable collaborator and we look forward to enabling even more successful partnerships through our platform.”

impact.com/creator brings creators and brands together in a single platform to discover new partnerships, contract, manage, pay, and optimize those partnerships based on comprehensive performance insights. The technology simplifies and improves the user experience for both brands and creators. It provides a marketplace for brands to find new partners based on filters such as geographical location, social platform, follower size, vertical, and more. Brands and agencies can store, review, share, and amplify influencer content directly from their impact.com account, while creators can easily store and share published content, assets, and creative for their brand partners across all social networks. The two-sided nature of the platform also allows creators to seek out brand collaborations. This empowers brands and creators to collaborate efficiently and view performance in one easy-to-use platform.

“Print, whether you’re marketing a small business or designing the perfect holiday card or gift, creates an emotional connection. Expanding our relationship with impact.com will help us scale that connection with trusted creators and, in turn, customers who are discovering – or rediscovering – the power of personalization with VistaPrint,” said Erin Shea, Senior Director, North America Marketing at VistaPrint. “We’re excited about the potential ahead and the opportunity to make a difference across the funnel.”

About impact.com

impact.com is the world’s leading partnership management platform, enabling businesses to easily create, manage, and optimize all types of partnerships to effectively acquire customers. impact.com offers a unified platform that connects brands, publishers, and communities with award-winning products including Performance, for affiliate marketing, Creator, for influencer marketing, and Advocate, a customer referral solution. Customers increasingly trust third-party validation and seek recommendations from trusted sources before making a purchase. impact.com helps brands partner with affiliates, creators, content publishers, customer advocates, other businesses and more, who meet these consumers where they are with authentic commerce content, reviews and recommendations. impact.com supports over 225,000 active and productive partnerships for more than 4,000 of the world’s leading brands including Walmart, Uber, Shopify, Lenovo, L’Oreal, Fanatics and Levi’s.

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AI Propensity Scoring Raises the Stakes in Personalization https://martechseries.com/mts-insights/guest-authors/ai-propensity-scoring-raises-the-stakes-in-personalization/ Wed, 03 Jul 2024 08:27:51 +0000 https://martechseries.com/?p=362212 With artificial intelligence propensity scoring finding its place in the marketing toolbox, the battle for who can deliver the most personalized customer experience just got a lot more competitive. In a world full of overwhelming choices for consumers of all types, personalization using AI and propensity scoring can help potential buyers sort through and make sense of the sea of options presented to them.

Personalization Has Come a Long Way

Taking a brief look back at personalization, the earliest examples of website personalization date back to the 1990s when retailers gained the ability to make product suggestions based on the history of a customer’s purchases using simple algorithms. Next, cookies made it possible for websites to track a user’s behavior and leverage that data to personalize experiences on their website. Despite being limited to a single device—a real disadvantage in today’s multichannel world—cookies do have their place. Then came the onset of machine learning, which analyzed behavioral data to make predictions about what users might be interested in, and finally, the explosion of social platforms, which enabled companies to make significant strides in personalizing experiences based on interactions with the platform.

And now that we are officially in the age of artificial intelligence-powered personalization, marketers can provide more tailored product recommendations, customized content creation and seamless omnichannel experiences based on real time data. Artificial intelligence in personalized marketing is a field poised for growth. It is expected to expand at compound annual growth rate of 27.1%, growing from 1.18 billion USD in 2023 to 77.5 billion USD by 2030 according to Future Data Statistics. Such growth is clearly sending marketers a message that those that do not embrace AI to deliver personalized experiences will be at clear risk of fewer conversions and diminished customer satisfaction rates and loyalty.

Marketing Technology News: MarTech Interview with Jennifer Jackson, CMO @ Actian

Propensity Scoring Further Harnesses AI

Building on the growing capabilities of AI-powered personalization is the relatively new AI propensity scoring. Propensity modeling generates a propensity score which represents the probability that a visitor, lead or customer will take a specific action that can help predict the likelihood of a lead converting to a customer.

With conversion rates for most hovering between 2 – 4.3%,  means that for most, 95% of visitors don’t convert into paying customers. Using propensity scoring enables companies to better allocate resources in a more informed manner.

Propensity scoring can help an organization predict customer lifetime value, the total value of a customer’s transactions over their lifetime with a company, helping to identify who will buy more products and generate more revenue over their lifetime. This information can help marketers create targeted marketing campaigns and improve customer retention rates.

Propensity scoring can also be used to predict churn rates, helping to identify which customer data factors are associated with churn rates and direct efforts to keep customers onboard.

More Effective Target Marketing

When all is said and done, AI propensity scoring is a powerful, rather new tool that offers a competitive edge to businesses by enabling them to target their marketing efforts more effectively. Having the capability to anticipate customer behavior across multiple channels, coupled with the ability to customize and personalize interactions accordingly, not only enhances the experience for the user, but also optimizes conversion rates. By analyzing touchpoints and customer journey milestones, AI propensity scoring helps marketers ensure that every dollar spent is an investment towards a more predictable and profitable outcome. AI propensity scoring can help you achieve:

1. Segmentation Precision:

Categorizes potential customers into high, medium and low likelihood segments based on their probability to perform a specific action (for example making a purchase, attending an event, store visit) enabling laser-focused marketing strategies.

2. Targeted Engagement:

Predicts which users are most likely to engage to allow for the creation of targeted campaigns that resonate more effectively with these groups, thereby increasing the likelihood of conversion.

3. Efficiency in Resource Allocation:

Helps align marketing budgets with predictable outcomes to optimize the allocation of efforts and resources, concentrating them on campaigns and audiences with the highest potential for ROI.

In part due to the widespread news coverage of generative AI, artificial intelligence has clearly taken center stage. But in reality, businesses and marketers have been using predictive technologies for decades, beginning with retailers 30 years ago gaining the ability to make product suggestions based on the history of a customer’s purchases. With AI capabilities today, including propensity scoring, having the ability to analyze larger and larger datasets in real-time, gives marketers powerful new tools to further personalize interactions, enhancing the user experience while boosting conversion rates.

 

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Also Catch – Episode 204 Of The SalesStar Podcast: Website Personalization Best Practices with David Brutman, Chief Product Officer, Co founder of Folloze

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MarTech Evolutions and Changes To Be Prepared For https://martechseries.com/mts-insights/staff-writers/martech-evolutions-and-changes-to-be-prepared-for/ Wed, 03 Jul 2024 08:17:33 +0000 https://martechseries.com/?p=362204 Neither do new MarTech trends appear overnight, nor do they disappear in the blink of an eye. These trends mature gradually and are evident only after reaching a certain stage. Likewise, they fade out from the limelight gradually, wherein the effects can be witnessed for several years before any MarTech trend goes into oblivion. The same holds true for 2024, wherein you can expect several trends from 2022 and 2023 to continue shaping the MarTech sector further, as well as some new trends coming into prominence.

Leaders who have the knack for spotting upcoming martech trends and then are prepared to capitalize on them have a distinct advantage over others. Here are some of the MarTech changes you should be ready for:

  • Zero-Party Data Collection:

Big data has become extremely important for companies globally. With government authorities becoming stringent about global privacy rules, there is an imminent need to update the methods for data collection. It is expected that in 2024, the MarTech sector will see several new developments. One of the most prominent developments would be becoming proactive with data collection operations. The forms and landing pages being used for data collection will become brief and succinct to retain user attention for extended durations and acquire conversion-related data accurately.

  • No Code Technology:

This technology has become an extremely valuable asset for companies, and in 2024, this trend is expected to continue. An increasing number of businesses will create enterprise apps through low-code or no-code technology. To power Martech strategies in 2024, solutions pertaining to web pages, questionnaires, workflows, and bots will be created without any need to write even a single line of code. This year will see rapid evolution of no-code solutions wherein they will no longer be restricted to basic uses but will also be used for complex solutions like in-depth data analysis.

  • Real Meets Virtual:

Holographic technology registered impressive developments in 2022 and 2023, and this trend will continue in 2024. This marketing technology is no longer restricted to movies or fictional stories. Marketers are widely using holograms as a marketing tool to boost brand awareness through increased exposure to the brand. Marketers are making use of this advertising technology to display mobbing pictures and interactive objects in 3D. Conventional digital advertisements are slowly being replaced by holographic advertisements to pique the interest of customers. As a result, it is expected that in 2024 this technology will simply explode and become the go-to solution for enhancing brand recognition.

Marketing Technology News: MarTech Interview with Jennifer Jackson, CMO @ Actian

  • Video-first is the way to go:

Videos have been widely used by marketers as they can hold customers’ interest for longer periods as compared to static posts. In the world of social media marketing, video-first content has become a priority area. Marketers are making use of short videos such as YouTube shorts, Instagram reels, or TikToks. This strategy has been helping marketers boost the brand’s exposure and engagement amongst users from the GenZ or millennial generation. Platforms like Instagram are tweaking their algorithm wherein they favour reels, and as a result, video creators gain better visibility than content creators with a focus only on static content.

You Might Like – Episode 205 Of The SalesStar Podcast: Driving Sales and Marketing Engagement with Video-Audio Outreach: Featuring Michael Litt, CEO at Vidyard

  • Visual and Audio Content:

While video content has been experiencing steady growth, non-visual but audio content in the form of audio podcasts and audiobooks is also witnessing a resurgence. This will enable marketers to access multiple forms of interactive content to pass a message to the customers. This interactive content will help them generate inbound traffic in a more efficient manner.

This marketing trend is being touted as a resurgence because, traditionally, advertisements relied heavily on sound. Radio ads were popular for attracting the attention of customers across cities and villages. The influence of video and audio content will boost different kinds of martech growth and innovations. Therefore, podcasts will witness incredible growth with marketers who wish to create an efficient inbound marketing strategy through customer education. Certain products and services directed at older customers can be the perfect fit for this strategy. Such products have a learning phase in their marketing funnel, and through no-video audio content, marketers can easily educate the customers regarding various aspects of their products and services.

  • The Era of Genuine Influencers:

Influencers have emerged as some of the most popular people across the world, wherein their capacity to influence customer decisions is unparalleled. But during the pandemic years, customers grew disenchanted with near-perfect-looking influencers and started preferring genuine influencers who are more focused on propagating ideas instead of products or services. 2024 will see brands associating with influencers who stand for certain values and are just not trying to sell certain products and services.

The MarTech sector is evolving at a rapid pace, with numerous interesting developments taking place across the spectrum. Like 2022, 2023 and previous years, 2024 also holds a lot of promise for marketing technology, and it will be interesting to see how new MarTech solutions help marketers grab customer attention meaningfully.

Marketing Technology News: The Impact of AI Avatars on the Future of Media

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Nexxen Launches Cross-Screen Measurement in Australia https://martechseries.com/analytics/nexxen-launches-cross-screen-measurement-in-australia/ Wed, 26 Jun 2024 23:28:25 +0000 https://martechseries.com/?p=361941 Powered by exclusive ACR data, the new solution enhances audience insights and campaign effectiveness across linear and digital

Nexxen, a global, unified advertising technology platform with deep expertise in video and Connected TV (“CTV”), today announced the launch of its Cross-Screen Measurement solution in Australia. Designed to enable advertisers to effectively measure unique and co-viewer reach as well as audience demographics across CTV and linear television, Cross-Screen Measurement offers a more comprehensive view of advertisers’ campaigns and audiences.

Additionally, Nexxen has upgraded its Total Attribution solution to include linear TV sources; it integrates online digital activities – including CTV streaming and now linear TV – with website visitor behaviours to offer comprehensive insights into the impact of omnichannel campaign strategies across all digital screens. Together, these offerings empower advertisers and agencies to directly link activation to specific campaign goals, leverage insights to refine advertising strategies and measure the effectiveness of their investments.

Cross-Screen Measurement and Total Attribution are part of Nexxen TV Intelligence – a full suite of audience insights, activation and measurement solutions – and both are powered by exclusive automatic content recognition (“ACR”) data from more than 1.3 million opted-in devices across Australia, provided by VIDAA – the leading Smart TV operating system powering Hisense, Toshiba and other original equipment manufacturer (“OEM”) brands.

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“Advertisers know too well the challenge of measuring TV and digital campaigns together effectively,” said Jay Kim, Director of Analytics and Solutions at Nexxen. “Through our exclusive ACR data, we have been able to supercharge our measurement and reporting capabilities. giving our partners even deeper insights into audience behaviour and campaign performance. As a result, they’re able to optimise their advertising strategies with greater precision and achieve higher ROI across both linear and digital platforms.”

Nexxen empowers advertisers, agencies, publishers and broadcasters around the world to utilise video and Connected TV in the ways that are most meaningful to them. Comprised of a demand-side platform (DSP), supply-side platform (SSP), ad server and data management platform (DMP), Nexxen delivers a flexible and unified technology stack with advanced and exclusive data at its core. Our robust capabilities span discovery, planning, activation, measurement and optimisation – available individually or in combination – all designed to enable our partners to reach their goals, no matter how far-reaching or hyper niche they may be.

Nexxen is headquartered in Israel and maintains offices throughout the United States, Canada, Europe and Asia-Pacific, and is traded on the London Stock Exchange (AIM: NEXN) and NASDAQ (NEXN).

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TMW and Alium join forces to offer next-generation market intelligence https://martechseries.com/analytics/marketing-attribution/tmw-and-alium-join-forces-to-offer-next-generation-market-intelligence/ Wed, 26 Jun 2024 04:46:48 +0000 https://martechseries.com/?p=361945 The Martech Weekly (TMW) and Alium have formed a strategic partnership to disrupt traditional market intelligence research methods and transform the Martech decision-making landscape

The Martech Weekly (TMW), a Melbourne-based global leader in Martech news, has today officially announced its partnership with Alium, a New York-headquartered buyer intelligence platform that shares what end-users are really saying about enterprise tech.

Globally, marketers have spent up big on shiny new Martech, navigating the minefield of 14,000-plus solutions. Indeed, many marketers have rushed into ill-advised and expensive purchases, fearing their business was at imminent risk of being outcompeted by earlier-adopting competitors.

How we got here

Marketers are experts in marketing, not technology. Even if they have above-average tech literacy, C-suite decision-makers are usually not entirely confident about being able to identify the appropriate solutions for their organisation’s needs.

Sensibly, CMOs and executives typically seek expert advice before making a significant Martech investment.

But that ‘expert advice’ is frequently of questionable provenance and reliability.

The data around the worryingly low utilisation of Martech suggests that something is going wrong somewhere along the line.

Marketing Technology news: How the MarTech Landscape Now Spans Over 11k Tools

This is where prominent tech-industry players Alium and TMW have spotted a gap in the market. Their new joint venture will provide reassuringly transparent market intelligence. Market intelligence that prioritises providing honest customer reviews to those charged with making high-stakes purchasing decisions.

Introducing the new generation of market intelligence disruptors

Juan Mendoza is an Australian entrepreneur based in Melbourne. He worked for The Lumery, Conversionry and Fusion MusicTech before starting a marketing and technology newsletter at the height of the Covid lockdowns. Four years on, The Martech Weekly (TMW) is a fast-growing company whose content is avidly consumed by senior figures at some of the world’s largest media, technology, consulting, advertising and research companies. (Think Google, Facebook, The New York Times and many major global consulting brands.) TMW has an increasingly global presence, with customers and subscribers in over 65 countries.

Jonathan Sherry is a seasoned entrepreneur based in New York. In 2008, he co-founded CB Insights. Over the course of his 11+ years as its COO, he built and led the company to become the venture capital industry’s preeminent source of research and intelligence. In 2022, Sherry launched Alium, a buyer intelligence platform providing unfiltered access to what buyers are saying about enterprise tech. Alium is backed by Greycroft and Primary Venture Partners.

The introductory email that sparked a promising enterprise

Both Mendoza and Sherry believe the market-intelligence behemoths are torn between conflicting financial incentives.

Mendoza explains the venture was born out of a long-simmering frustration with the status quo. “What have CMOs who want a worthwhile insight into the capacities and performance of a marketing technology typically done?” he asks.

“Maybe they pay a consultant $50,000 to take responsibility for the decision. Perhaps they just buy from a brand in the upper right quadrant, believing they’ll never get fired for doing that. Whatever is happening, it’s not working. Until relatively recently, businesses were spending ever more on Martech but then failing to make much use of it. Inevitably, companies have now reacted by reducing their spend on Martech. That’s understandable, but short-sighted.”

After Mendoza published an essay highlighting, yet again, the unsatisfactoriness of the current arrangements, Sherry emailed him out of the blue. First, an online friendship and then a business plan was born.

“Like Juan, I’ve long had issues with the established players,” Sherry adds. “They clip the ticket at various points, taking money from both tech buyers and sellers. This leads to conflicting incentives, which degrades the quality of the analysis they provide.”

What the future looks like

Mendoza and Sherry have concluded the $50 billion technology research industry is ripe for disruption. Both have runs on the board, so it would be risky for complacent incumbents to assume they have little to fear.

With negotiations now finalised, Mendoza and Sherry are excited to announce their new joint venture. Here’s some further information on how the TMW-Alium tie-up will function.

Alium, a new entrant into the buyer intelligence space, interviews experts with first-hand experience purchasing, implementing, and using marketing technology. Alium compiles this data to provide unparalleled insights into the strengths, weaknesses and opportunities of various marketing technologies from the people whose opinions matter the most: practitioners.

TMW keeps busy marketing technology leaders ahead of the industry with their Wednesday Martech briefing and in-depth Sunday essays. Additionally, TMW identifies the most promising and innovative marketing technologies each year with the TMW 100, ranking the 100 most innovative marketing technologies globally from 1st to 100th place, decided by the marketing technology community and a panel of nine global experts.

From July 1, Alium and TMW will join forces to bring greater clarity to how marketing technology is being used, bought and sold. This will give marketing-industry executives an unprecedented, long-overdue understanding of which Martech tools are worth the outlay.

“We’ve settled on the slogan, ‘Transforming the Martech decision-making landscape’, ” Mendoza says.

“And that’s exactly what we’re about to do,” adds Sherry.

The Martech Weekly (TMW) is a media company that creates content consumed by leading marketing and technology executives in more than 65 countries. TMW also hosts the TMW 100, an industry-first awards program recognising the most innovative marketing tech companies from 1st to 100th place globally.

Alium optimises enterprise technology purchasing for buyers and sellers through actionable zero-party intelligence that is shared by both parties. Buyers leverage Alium to discover, select and evaluate vendors that meet their needs. Vendors use Alium to drive transparent, measurable ROI for their go-to-market teams. We help sales teams source and close more deals. We help customer success teams avoid churn and drive upsell. We help marketers optimise ad spend and unlock competitive intel. Alium is backed by Primary and Greycroft, and is built by the team that founded CB Insights.

Marketing Technology News: Bloomreach Unveils Premium Loomi AI Features for Ecommerce

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MarTech Interview with Pete Bradbury, Chief Commercial and Growth Officer @ VideoAmp https://martechseries.com/mts-insights/interviews/martech-interview-with-pete-bradbury-chief-commercial-and-growth-officer-videoamp/ Tue, 28 May 2024 08:55:51 +0000 https://martechseries.com/?p=360356
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Pete Bradbury, Chief Commercial and Growth Officer @ VideoAmp shares a few insights for modern advertisers and marketers in this catch-up with MarTech Series:

Welcome to this MarTech Series chat, Pete, tell us about yourself and your role at VideoAmp?

Thank you for having me! I am Pete Bradbury, Chief Commercial and Growth Officer at VideoAmp, one of the industry’s leading media measurement companies revolutionizing the advertising industry via advanced currencies. Throughout my 30 year career in measurement, I’ve always prided myself on being a customer and client service guy, first and foremost.   Working with Fortune 500 brands across Big Tech, FMCG, CPG, media, sports, and entertainment, my North Star has always been and will always be servicing the needs of my clients.

I was consulting with one of the big firms and teaching Marketing at the University level when Peter Liguori and other VideoAmp team members approached me to join VideoAmp at the beginning of this year. Coincidentally, I had heard from many friends and industry associates that VideoAmp was on a new mission to redefine how media measurement is valued, bought, and sold, and how the company had a great product that could really move today’s measurement space into a new direction. After making the rounds within my circle of trusted confidants, I realized VideoAmp was a true watershed moment and that I could play an important role in something that would be truly groundbreaking for our industry.

It’s really reassuring when friends and former colleagues across the buy and sell side of the industry say, “You can help scale this. We’d love to see you back in the league.” That’s really all it took to stir up my excitement and get me back out on the field. I’m very fortunate that I have had the privilege of leading clients through multiple currency changes through the years.   There is absolutely no doubt in my mind that during this important time, our industry’s publishers, agencies and advertisers are 100% aligned on the need for more holistic and accurate data to plan, buy and evaluate their significant advertising investments and that the shift to more accurate and more actionable currencies is well underway.

Thinking about a marketplace for clients is always top of mind for me and VideoAmp has quickly emerged as the preferred source of measurement for many highly respected, forward-thinking industry leaders. As I work closely across all our teams, my number one priority is to help spearhead VideoAmp’s accelerated growth trajectory by leading all client, business development and commercial transformation initiatives to solidify the company as the new currency standard.

What about today’s media measurement processes and tactics need change in your view?

The old way of doing things in measurement and transacting on historically necessary but largely irrelevant audience definitions simply is not sustainable. It’s far more expensive than it once was, and not nearly as accurate as it could and should be. Babe Ruth once said, “Yesterday’s home runs won’t win today’s game.” Yesterday’s successes don’t guarantee tomorrow’s results.” The same can be said about the state of the industry – we must continue to move towards alternative currencies. We’ve reached a tipping point, where more efficient and effective measurements that enable greater outcomes will be the norm, not the exception and it’s proven to be 100% true over the past several months since I’ve been with VideoAmp.

Our clients are very smart and they understand that it’s their own money that could be lost, so they’re wanting to leverage solutions to help maximize their return on measurement and currency investments. We’re seeing a very large and accelerating shift from broader demographic based demos to much more refined data driven definitions. We’re also seeing adoption rates triple and in some cases quadruple as marketers realize the full potential of leveraging advanced currencies. The writing is on the wall and the marketplace is coming around to seeing the value of more refined currencies to drive their own performance.

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How are streaming, OTT, CTV as platforms for advertisers and marketers changing the overall game?

The way we watch TV has changed, and advertisers have a huge opportunity with streaming services. Over-the-top (OTT) platforms – subscription services, free ad-supported ones, and even online cable replacements – offer a way to reach massive, interested audiences. This shift to streaming is booming, and advertisers are taking notice. Subscription services may be slowing a bit, but ad-supported plans and the explosion of free services give advertisers great options.

Plus, as live sports head to streaming, there’s even more reason to get involved. OTT lets you target your perfect viewer way better than traditional TV ever could. To really win with OTT, advertisers need to understand how things work. They can achieve this by learning about the different types of platforms, their audiences, what kinds of ads are available, and the growing importance of connected TV (CTV). OTT is the best of both worlds – huge TV audiences with all the targeting and data you get online. It’s time advertisers and marketers jump in and make the most of where streaming is headed.

What should modern advertisers and marketers do to gain more traction in an online marketing world that is already full of noise?

Everyone in the media and measurement industry is under enormous pressure. Brands need to prove their advertising is driving sales. Agencies are under fire to make their buys more efficient. Publishers are on an urgent hunt for new profits from advertising and content. It all comes down to who is equipped to help advertisers and marketers in this critical time. I’m a big believer our teams at VideoAmp are rewriting the playbook and operating at a higher level than anyone else in the space. That’s because we’ve embraced our tech first heritage, we’re analyzing everyone’s needs, and asking how our measurement solutions can drive better business outcomes.

That’s how we were able to develop our tech-led solution VALID (VideoAmp Linked Identity & Data) which increases the precision and accuracy of reaching advanced targeted audiences. Our identity graph has a 70% higher match rate than any other solution in the marketplace, and our clean rooms enable us to combine data without compromising privacy. That’s the reason why we’ve seen 1,400% year-over-year growth in adoption for our measurement and currency solutions. We’re doing business with 98% of publishers, 11 agency groups and more than 1,000 advertisers and our client list is growing every day.

The bottom line is we’re helping the industry navigate these complicated challenges by providing the best data and technology in the market that represents actual prospects. VideoAmp is here to champion innovation and collaboration, and we are humbled that so many clients across the ecosystem have joined us in the revolution.

What is today’s state of digital advertising that needs to change drastically in your view?

Coming into 2024, the state of digital marketing was marked by an evolving focus on customer retention, first-party data, and integrating AI into programmatic advertising platforms to maximize efficiency and targeting precision. There’s no doubt advertisers and marketers can continue to use these trends to help drive successful results, but they should also be nimble to adapt to challenges.

Invest in data collection methods that prioritize user privacy and build trust. This might involve offering clear value propositions in exchange for data, obtaining explicit consent, and employing zero-party data tactics where users willingly share information. Additionally, develop a data analysis infrastructure that can glean actionable insights from the collected data to inform personalization efforts and campaign optimization.

Can you talk about the future of AI, ML and adtech/martech: what will the market look like down the line?

The rise of AI-generated creative content. It’s a powerful tool for marketers to generate ideas, personalize content at scale, and free up their time for strategic thinking. But I do think we need to become more aware of AI’s potential and how it can homogenize marketing. It shouldn’t be seen as a direct replacement for human creativity, that would be a mistake in my mind. If we walk down that path, we’ll undoubtedly lose the uniqueness of diverse perspectives that come from our human imagination. The good news is, AI isn’t going to take your job – it will likely make you more valuable if you can learn to use it effectively.

Marketing Technology News: How to Create Winning Programmatic Ad Campaigns?

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Premium Brand Identity & Design at VideoAmp - VideoAmp

VideoAmp is a software and data company creating a more sophisticated data-driven advertising ecosystem that redefines how media is valued, bought and sold.

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Peter “Pete” Bradbury is a growth and transformation Executive with 30 years of industry experience and a proven track record of building profitable sales operations, enablement infrastructures and multibillion-dollar product and service contracts for Fortune 500 brands across Big Tech, FMCG, CPG, media, sports, and entertainment. Prior to joining VideoAmp in 2024, Pete spent 26 years at Nielsen where he oversaw all aspects of the domestic media commercial enterprise. Bradbury holds a B.S. in Finance and Economics from Bentley University and certifications from Stanford University and Harvard Business School.

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Also Catch – Episode 202 Of The SalesStar Podcast: The Importance of Soft Skills in B2B sales with Thomas Hansen, President at Amplitude

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Is your Customer Data Foundation Ready for the AI Revolution? https://martechseries.com/mts-insights/guest-authors/is-your-customer-data-foundation-ready-for-the-ai-revolution/ Thu, 23 May 2024 08:45:29 +0000 https://martechseries.com/?p=360218 AI has generated a lot of excitement in the marketing community. The prospect of working with tools that could automate tedious tasks while simultaneously improving outcomes is certainly an appealing one.

For that reason, the Digital Marketing Institute launched an ‘Artificial Intelligence in Digital Marketing’ course – following “overwhelming demand” from its members. Unsurprisingly, in the institute’s annual members survey, participants ranked AI as the top skill they were hoping to learn in the following year.

While there’s no doubt that AI will prove hugely influential in the near future, there’s one thing that the institute’s announcement raises doubts about. It claimed that the best marketers today are “seizing the opportunity to harness the AI revolution”, and that course participants could learn skills that they could apply “the following day.”

While the latter may be true for those looking to use tools like ChatGPT for personal tasks, to truly harness an AI revolution at a business to influence and manage customer experiences at scale, marketers crucially need something many currently lack: solid data foundations. Simply put, without these, their skills won’t really matter.

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Fixing data foundations to unlock AI

AI can be implemented in many ways, but one fact remains true: it is most powerful when supported by a comprehensive foundation of data.

For example, a customer marketing team that wishes to leverage machine learning to automate insights for their campaigns needs it. Large Language Models (LLMs) that automate and personalise content creation need it as well. But if the team’s customer data is flawed or incomplete, flawed or incomplete outcomes will follow.

One way to understand this is through the potential use of AI to personalise customer experiences at scale. Personalised content and recommendations can increase customers’ basket sizes by over 20%. This is something that customer marketing teams have been attempting to achieve for years. Yet,  the labour-intensive processes involved in content creation and targeting have made it near impossible to deliver. ‘Unsophisticated’ was how half of all customer marketing professionals referred to their level of personalisation in our recent research.

With AI, however, this marketing utopia suddenly becomes possible (when implemented correctly.) For instance, AI can aggregate and analyse vast amounts of customer data from different sources, which can then be integrated with an LLM application to output highly personalised content. Instead of viewing generic marketing content, customers receive content that seems as if it were designed just for them. This is because it has been built on a set of real-time data about their cross-channel behaviour.

AI used in this manner has the potential to revolutionise marketing. However, it’s important to remember that AI models are only as effective as the quality of the data used to train them, particularly when tailored to specific customer profiles. Unfortunately, very few customer marketing teams currently have the necessary data structures.

Only 21% of participants in Plinc’s research “strongly agreed” that they could easily access and analyse customer data when required. When we asked how often their core data foundation is updated, almost two in every three B2C companies reported once per week or even less. These are not the right conditions to “seize” the AI revolution.

Unifying data to enable personalisation at scale

Without the right data foundations in place from the start, customer marketing teams will never be able to exploit the full potential of AI. To build them, they need to focus on improving access to their customer data with the right platform. This should combine all their customer data, from all sources, into a ‘Single Customer View’ (SCV).

The truth is that many marketing teams lack a robust SCV. This prevents them from creating personalised campaigns because they’re unable to access profiles that contain all the information they have about individual customers. Indeed, when the time comes for marketing teams to implement AI, SCVs will be crucial in allowing software to rapidly gather the relevant information it needs, and then develop it into personalised content. They will become the basis for the marketing model of the future.

With solid data foundations, marketing teams will also facilitate the delivery of more useful, real-time data for the rest of their businesses. As business leaders seek to expand the remits of their marketing teams, this will help to define what they become in the future: sources of business intelligence that understand their customers better than anyone else. It will also help marketing leaders prove their worth. Training and support for marketing executives will be crucial in ensuring its success.

Given the time that it will take for many marketing teams to make these changes, we might not see AI truly take off in the short term. However, I’m optimistic that  once marketing teams realise the need to fix their unstable data foundations – and actually fix them – we will see the marketers fulfil the tech’s full potential, achieve personalisation at scale, and redefine how marketing teams operate.

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Listen In – Episode 202: The Importance of Soft Skills in B2B sales with Thomas Hansen, President at Amplitude

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PM Dragonfly Hires Ed Flower as CEO to Drive Next Phase of Growth https://martechseries.com/content/content-marketing/pm-dragonfly-hires-ed-flower-as-ceo-to-drive-next-phase-of-growth/ Wed, 22 May 2024 20:30:06 +0000 https://martechseries.com/?p=360254

PM Dragonfly, a specialist data and technology consulting agency and Google expert, proudly announces the appointment of Ed Flower as its new Chief Executive Officer. With a wealth of experience in marketing technology and the advertising industry, Ed is poised to lead PM Dragonfly into a new era of growth and innovation, further expanding its partnership with Google.

Ed’s extensive career includes leadership roles such as Global Chief Commercial Officer at Acceleration, a WPP Company, where he played a pivotal role in scaling the company and fostering alliances with key technology partner Google. With over two decades of industry experience, Ed is well-equipped to leverage his strategic vision and commercial acumen to drive PM Dragonfly forward.

This appointment comes at a pivotal moment, coinciding with Tquila’s increased investment in PM Dragonfly. As part of Tquila’s strategy to enhance its technology portfolio, Ed’s appointment underscores Tquila’s commitment to strengthening PM Dragonfly’s market position and vision for growth.

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Ed Flower commented: “Joining PM Dragonfly as CEO is an incredible opportunity to lead a dynamic team and drive innovation in today’s marketing technology consulting landscape. I am excited to help our clients build leading edge data and AI technology capabilities, and help them maximise the value of their marketing investments. With Tquila’s support and a strong partnership with Google, we are well-positioned for success.”

Mark Hutchinson, Chair, Tquila, added: “I am excited to welcome Ed to the PM Dragonfly leadership team. PM Dragonfly is perfectly placed to support CMOs and CTOs in delivering integrated technology solutions that drive real business results.

I am confident that Ed’s experience and leadership will further amplify PM Dragonfly’s capabilities, fuelling their next growth chapter, and I look forward to working with him.”

Marketing Technology News: Brightcove Integrates New AWS-Powered Generative AI Solution to Enhance Its Award-Winning Customer Service

PM Dragonfly Hires Ed Flower as CEO to Drive Next Phase of Growth
Ed Flower

Ed’s appointment as CEO unlocks a new era of growth and opportunity for PM Dragonfly. With a focus on technology, data, and innovation, the consultancy is poised to enhance its client digital transformation and performance capabilities.

PM Dragonfly powers the future of marketing and realizes business value by applying human creativity to AI, data and technology.

Tquila is a corporate development and technology company founded by James McHugh in 2010. The company has had several successful builds and exits of 50 to 300 head, pure play software implementation partner businesses across multiple geographies.

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MarTech Interview with James Riess, SVP, General Manager Loyalty & Messaging @ Merkle Inc. https://martechseries.com/mts-insights/interviews/martech-interview-with-james-riess-svp-general-manager-loyalty-messaging-at-merkle-inc/ Tue, 07 May 2024 07:58:06 +0000 https://martechseries.com/?p=359264
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It’s becoming more crucial for B2B marketers to deploy AI powered martech to drive various customer experiences and buying journeys today. James Riess, SVP, General Manager Loyalty & Messaging at Merkle Inc. weighs in with a few thoughts:

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Welcome to this MarTech Series chat, James, tell us about yourself and your role at Merkle…

Throughout my career, I’ve taken on various roles, but my main focus has always been on helping brands grow their businesses through data-driven, technology-enabled marketing. As the General Manager of Loyalty and Messaging, I have the same opportunity on a larger scale. I support our clients in leveraging Merkle’s unique data and experience capabilities to elevate the customer experience and propel business growth.

At Merkle, we remain future-focused and have a steady pulse on the market for emerging technologies and innovative ways to enhance the services we offer our clients. To put it simply, my mission is to develop innovative strategies that deliver better outcomes for our clients.

Why are today’s consumers demanding more personalization from brand messaging and what can brand marketers do to enhance this experience in today’s crowded market?

With the growing abundance of options in the market and advancements in technology, today’s consumers are increasingly demanding more personalization from brand messaging. The heightened competition for consumer attention underscores the need for brands to stand out and connect with their audience on a deeper level. Additionally, consumers now expect tailored experiences, influenced by personalized recommendations and interactions prevalent in social media and e-commerce platforms.

To create a better consumer experience in today’s crowded market, brand marketers can utilize data-driven insights to better understand their target audience and create relevant, personalized content. Leveraging artificial intelligence and machine learning algorithms can help analyze consumer behavior and preferences, allowing brands to deliver customized messages across various channels effectively.

Additionally, fostering genuine relationships with consumers through interactive engagement and personalized communication can build trust and loyalty, ultimately driving brand success in the competitive landscape.

We’d love to hear more about Merkle’s new end-to-end messaging solution and how it enables unified brand experiences?

Brands are seeking new ways to make experiences more personal, make shopping more seamless, and shorten the path to purchase by better integrating media with CRM. Consumers want consistent and relevant experiences that help them meet their goals and to be able to engage and transact with brands in their preferred channels. Intelligent Messaging meets these objectives by offering 1:1 connected customer experiences through messaging and chat apps that blend AI assistance, human interaction, technology integration, and proven CX strategies to deliver an end-to-end solution. ​With Intelligent Messaging, brands can create turnkey chat experiences that automate the entire customer journey, facilitating natural interactions through conversation.

Merkle offers the strategy, experience design, development, integration, and management of Intelligent Messaging solutions all in one place.​ We also have a unique and differentiated offering through dentu’s Global Messaging Alliance with Meta, which allows our clients to take advantage of alpha and beta Messaging products as well as industry insights from Meta.​

As Intelligent Messaging is a new solution, first piloted in 2023 and launched in Q1 2024, clients who leverage this solution now are gaining first-to-market advantage over their competitors who are not effectively engaging with customers on these important channels.

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How in your view can modern marketers use AI more optimally to scale and drive marketing goals?  

AI is the rocket-fuel that helps us accelerate client outcomes, and we are just getting started. Here are some strategies we are leveraging at Merkle to help our clients drive business growth. AI solutions like Merkle’s GenCX efficiently process vast amounts of data, offering insights into customer behavior, preferences, and trends for informed decision-making in targeting, messaging, and product offerings.

AI-powered algorithms customize marketing content based on past interactions, driving customer engagement and conversions.

AI also forecasts future trends from historical data, enabling marketers to adjust strategies for optimal campaign performance; streamlines content generation, allowing marketers to focus on strategy and creativity while ensuring consistency; facilitates customer segmentation for targeted messaging and offers.

Chat Experiences and Virtual Assistants, like our Intelligent Messaging solution, use AI to provide instant responses, guide users, and make personalized recommendations for enhanced customer service and support.

By incorporating AI into their marketing strategies, modern marketers can gain a competitive edge, streamline operations, and achieve their goals more efficiently and effectively.

Can you talk about the state of modern marketing and and what trends will dominate the space in 2024?  

It’s an understatement to say that advances in technology and innovation are revolutionizing marketing. Today, we have the ability to identify, connect, and converse with consumers in ways that were unimaginable just a few years ago. Early adopters of these new capabilities will transition from siloed campaigns to always-on conversations, fostering more human and empathetic interactions with consumers. These interactions, guided by consumers based on their needs and goals, whether overtly expressed or observed passively, are shaping the future of marketing. Here are a few examples of how technology enables the humanization of marketing:

Personalization with Purpose: Artificial intelligence, data analytics, and automation enable us to understand consumer behavior at a granular level and deliver hyper-personalized experiences. However, personalization without purpose falls short of consumer expectations. Companies that leverage data to anticipate consumer needs and provide timely, relevant experiences that assist them in achieving their goals at every stage of their journey will earn consumer trust and loyalty.

Conversational Commerce: We can now design AI-powered interfaces, interactions, and experiences that feel natural, empathetic, and intuitive for users. For instance, chat experiences can employ virtual ambassadors to offer consumers information, support, and service through consumer-directed conversations that aid them in achieving their goals while delivering a more pleasant and engaging user experience.

Phygital Experiences: Emerging technologies like augmented reality (AR) and virtual reality (VR) enable brands to engage customers in immersive ways, blurring the lines between physical and digital experiences. Some brands are already integrating AR and VR to enhance the online shopping experience, allowing users to virtually try on products. Others are utilizing VR as a substitute for in-person events or conferences, offering the opportunity for personal engagement without the need for travel.  At Merkle we leverage AR and VR in gamification to transform routine interactions into immersive and unique customer experiences – motivating behavior, creating emotional connections, and earning consumer loyalty.

These examples highlight just a fraction of the advances that are making marketing more dynamic, interactive, and customer-centric than ever before.

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Merkle, a dentsu company, powers the experience economy. For more than 35 years, the company has put people at the heart of its approach to digital business transformation. As the only integrated experience consultancy in the world with a heritage in data science and business performance, Merkle delivers holistic, end-to-end experiences that drive growth, engagement, and loyalty.

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James Riess, is SVP, General Manager Loyalty & Messaging at Merkle Inc.

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Also catch: Episode 199 Of The SalesStar Podcast: Top Trends in Modern B2B Marketing with Emily Singer, Head of Marketing at Drift

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Tesco selects Eagle Eye to power Clubcard Challenges https://martechseries.com/analytics/b2b-data/tesco-selects-eagle-eye-to-power-clubcard-challenges-2/ Tue, 07 May 2024 07:22:39 +0000 https://martechseries.com/?p=359425 Eagle Eye, a leading SaaS company that creates digital customer connections enabling personalised, real-time marketing, is pleased to announce it has secured a one-year contract, with the option to renew for a further year, with Tesco Stores Ltd, the UK’s leading supermarket, for its AI-powered Personalised Challenges solution, building on its existing relationship with the retailer.

EagleAI Personalised Challenges is a digital platform which allows retailers to personalise promotions, providing customised challenges designed to reward incremental behaviour. In-built AI and deep machine learning facilitate hyper personalisation through its analytics capability, providing consumers with promotions more suited to them.

Following a successful trial, with a higher than anticipated participation rate, Tesco will roll out Personalised Challenges to more Clubcard members in the coming months, under the name Clubcard Challenges. The solution will power personalised and gamified offers and promotions to each individual Clubcard member.

Marketing Technology News: ​​90% of Companies Struggle to Adapt Quickly

Lizzie Reynolds, Group Membership and Loyalty Director at Tesco, said: “We are constantly looking for ways to make Clubcard work harder for our customers. With Clubcard Prices on around 8,000 products, it is saving customers up to £360 off the annual cost of their groceries. Personalisation is about using what we know about customers to make their experience better and our rewards more helpful and we’re very excited to see how our customers respond to Clubcard Challenges.”

 Tim Mason, CEO of Eagle Eye, commented: “It’s a privilege to be working with Tesco, one of the world’s great retailers and an acknowledged leader in customer loyalty, to usher in its next stage of personalised promotions. This win underlines the power of the EagleAI solution, capable of creating and delivering millions of hyper personalised marketing messages, and our position at the forefront of personalised marketing.”

The EagleAI – Personalised Challenges solution became part of the Eagle Eye offering through the acquisition of Untie Nots in 2023.

Eagle Eye is a leading SaaS technology company enabling retail, travel and hospitality brands to earn the loyalty of their end customers by powering their real-time, omnichannel and personalised consumer marketing activities. Eagle Eye AIR is a cloud-based platform, which provides the most flexible and scalable loyalty and promotions capability in the world. More than 750 million personalised offers are executed via the platform every week, and it currently hosts over 200 million individual loyalty members for businesses all over the world. We are trusted to deliver a secure service at hundreds of thousands of physical POS destinations worldwide, enabling the real-time issuance and redemption of promotional coupons, loyalty offers, gift cards, subscription benefits and more.

The Eagle Eye AIR platform is currently powering loyalty and customer engagement solutions for enterprise businesses all over the world, including Asda, Tesco, Morrisons, Waitrose and John Lewis & Partners, JD Sports, Pret a Manger, Loblaws, Southeastern Grocers, Giant Eagle, and the Woolworths Group. In January 2024, Eagle Eye launched EagleAI, a next-generation data science solution for personalisation, already being used by leading retailers worldwide including Carrefour, Auchan and Pattison Food Group. Web – www.eagleeye.com

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